Even if we are paid to do our job, we always need some feedbacks, specially the positives ones, about our job and the way we serve our customers.
Sometimes, customers do complain and, for us, it is a good way to improve our overall customer service.
On the other hand, when they are satisfied, we also like to know it! It helps us to know we do good things ! Here is an example that our customer service agent, Jessica Langlois, and our production manager, Salvatore Moffa, received a couple of days ago, as per we asked them some pictures of their new home:
“Dear Jessica and Sal.
Thank you so much!
It’s really exciting to see the pictures. I am very happy with what you and Sal and others have come up with for us. I’m also very impressed with the personal service you have offered. That’s the part that’s really hard to find these days.
I will for sure keep in touch and send pictures when it’s built. We are going ahead with foundation this month and then building as soon as snow melts in the spring.
Again, many thanks for all you have done!
Congratulations to our team and keep on your good work !!