Customer Testimony

Is there something more motivating for a company, especially for the Customer Service people, than receiving positive comments from a customer who bought one of our house plans ?  I want to congratulate our team for this one:

Hi Doreen,
We did receive the plans this morning. I am attaching the packing slip as instructed by Teri. The parcel was sent “Expediated Parcel” which they have told me means a 6 day delivery time from Quebec. What a mix- up by Canada Post . Anyway, we have the designs safe and sound. Thank you so much for all your help. I have never dealt with a company so courteous and prompt at responding to customer concerns. You will be highly recommended to anyone who may be considering ordering plans. Your representative in Penticton,Teri, was also a delight be work with. In a way I’m glad this happened as it has restored my faith that there are a few companies left who actually care that the customer is happy with the product and service they offer. You should be commended .

Thank you again
Kent and Linda Vincent

As you know, these days, it is always hard to find a company who will be dedicated to his customers.  We are and we always will ! 

Congratulations, Doreen, and keep on the good work !

Yves Carignan, CEO, Drummond House Plans

Written by Yves Carignan View all posts by this author →

Businessman, blogger and speaker, Yves Carignan chairs and directs Drummond House Plans since 2002 with his wife and partner Marie-France Roger.

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