Is there something more motivating for a company, especially for the Customer Service people, than receiving positive comments from a customer who bought one of our house plans ? I want to congratulate our team for this one:
Hi Doreen,
We did receive the plans this morning. I am attaching the packing slip as instructed by Teri. The parcel was sent “Expediated Parcel” which they have told me means a 6 day delivery time from Quebec. What a mix- up by Canada Post . Anyway, we have the designs safe and sound. Thank you so much for all your help. I have never dealt with a company so courteous and prompt at responding to customer concerns. You will be highly recommended to anyone who may be considering ordering plans. Your representative in Penticton,Teri, was also a delight be work with. In a way I’m glad this happened as it has restored my faith that there are a few companies left who actually care that the customer is happy with the product and service they offer. You should be commended .Thank you again
Kent and Linda Vincent
As you know, these days, it is always hard to find a company who will be dedicated to his customers. We are and we always will !
Congratulations, Doreen, and keep on the good work !
Yves Carignan, CEO, Drummond House Plans
