Fridays are not always the same…  This one, is a particular “positive Friday” !  Since I was very busy and out of the office most of the week, I decided to go through my e-mails and found this one who really made my day !

“Dear Mr. Girouard (Dan Girouard is our production manager),

I would like to express my thanks for the efforts Johnny Graziani did on changing our house plans.

While the modifications to our plans were not much out of the ordinary, we ran into some unexpected administrative discussions with our town in getting the needed permits. This required additional modifications to the plans with a very quick turnaround time. Johnny made sure that he understood our needs, worked within the limitations of his staff and assisted us in getting preliminary versions of the needed changes so we could work with the town as quickly as possible. Johnny could easily just told us that his schedule was fixed and we would have to wait until his team could complete the work efforts. But instead, he worked with me to understand what the minimum we needed was and how he might be able to get this done quickly.

It was truly a pleasure working with Johnny and the resulting plans match our needs perfectly. I hope all the people in your organization are as pleasant as Johnny to work with.

Kind Regards / Viele Grüße,

Thomas Voshell
Director Industry Solutions
Constituent Services
SAP Labs
1300 Pennsylvania Avenue, NW
Washington, DC 20004 USA
www.sap.com “

We can get recognition from our industry partners but nothing matches that kind of comments to me !  Thanks for your e-mail Mr. Voshell and I want to congratulate our modification team, Johnny, and Dan who does a great job managing all the production team.

To answer your question, Mr. Voshell, I am sure all the people in our organization are as pleasant as Johnny !…  Except myself, sometimes !!!   ;o)

Have a great week-end everyone !

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Is there something more motivating for a company, especially for the Customer Service people, than receiving positive comments from a customer who bought one of our house plans ?  I want to congratulate our team for this one:

Hi Doreen,
We did receive the plans this morning. I am attaching the packing slip as instructed by Teri. The parcel was sent “Expediated Parcel” which they have told me means a 6 day delivery time from Quebec. What a mix- up by Canada Post . Anyway, we have the designs safe and sound. Thank you so much for all your help. I have never dealt with a company so courteous and prompt at responding to customer concerns. You will be highly recommended to anyone who may be considering ordering plans. Your representative in Penticton,Teri, was also a delight be work with. In a way I’m glad this happened as it has restored my faith that there are a few companies left who actually care that the customer is happy with the product and service they offer. You should be commended .

Thank you again
Kent and Linda Vincent

As you know, these days, it is always hard to find a company who will be dedicated to his customers.  We are and we always will ! 

Congratulations, Doreen, and keep on the good work !

Yves Carignan, CEO, Drummond House Plans

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