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Archive for the 'Customer Service' Category

September 18th, 2009
By Richard Martin

Are you considering renovating your home?

Come to the Renos Done Right Seminars and Trade Show on September 26, 2009 in Nanaimo. This one-day, free admission show is hosted by the Canadian Home Builders Association, Central Vancouver Island. While you take in this informative show, make sure you stop in to visit Drummond House Plans’ BC Distributors, Richard & Vivian Martin who will be available in booth #29.

Renos done right Seminars

For more details on the exhibitors and speakers topics “From how to be green to saving some green and everything in between”, please visit the CHBA-CVI website.

See you there!

March 27th, 2009
By Yves Carignan

Fridays are not always the same…  This one, is a particular “positive Friday” !  Since I was very busy and out of the office most of the week, I decided to go through my e-mails and found this one who really made my day !

“Dear Mr. Girouard (Dan Girouard is our production manager),

I would like to express my thanks for the efforts Johnny Graziani did on changing our house plans.

While the modifications to our plans were not much out of the ordinary, we ran into some unexpected administrative discussions with our town in getting the needed permits. This required additional modifications to the plans with a very quick turnaround time. Johnny made sure that he understood our needs, worked within the limitations of his staff and assisted us in getting preliminary versions of the needed changes so we could work with the town as quickly as possible. Johnny could easily just told us that his schedule was fixed and we would have to wait until his team could complete the work efforts. But instead, he worked with me to understand what the minimum we needed was and how he might be able to get this done quickly.

It was truly a pleasure working with Johnny and the resulting plans match our needs perfectly. I hope all the people in your organization are as pleasant as Johnny to work with.

Kind Regards / Viele Grüße,

Thomas Voshell
Director Industry Solutions
Constituent Services
SAP Labs
1300 Pennsylvania Avenue, NW
Washington, DC 20004 USA
www.sap.com

We can get recognition from our industry partners but nothing matches that kind of comments to me !  Thanks for your e-mail Mr. Voshell and I want to congratulate our modification team, Johnny, and Dan who does a great job managing all the production team.

To answer your question, Mr. Voshell, I am sure all the people in our organization are as pleasant as Johnny !…  Except myself, sometimes !!!   ;o)

Have a great week-end everyone !

March 20th, 2009
By Marie-France Roger

Dear future homeowners, home builders, home renovation builders,

Come and meet Drummond House Plans‘ residential design expert Mr. Richard Martin, at these 2009 Home Shows in British Colombia, Canada:

March 27-29: Comox Valley Spring Home Expo, Sports Center

April 3-5: Tri-City Spring Home Expo, Port Moody Arena

April 17-19: Victoria Spring Home Expo, Juan de Fuca Recreation Center

April 24-26: Langley Spring Home Expo, George Preston Recreation Center

May 1-3: Campbell River Spring Home Expo, Strathcona Gardens Arena

May 8-10: Powell River Spring Expo, Recreation Complex Arena

Drummond House Plans - Home Expo

Drummond House Plans - Home Expo

Drummond House Plans will also be attending these great home shows in New-Brunswick, Canada:

March 20-22: The 2009 Moncton Home Show, Moncton Coliseum. Come and meet Mr. Denis Cormier from the new Drummond House Plan Agency in Moncton.

April 24-26: Salon de l’Habitation Richelieu d’Edmundston, au Palladium.  Come and meet Mr. Daniel Lepage and Mrs. Annie Lajoie from our new Drummond House Plan Agency in Edmundston.

We’ll see you there!  And until then… take a minute to have a look at our new website: www.drummondhouseplans.com and give us your comments!  Take advantage of our free house plan search!  Send us your criterias, and we’ll get back to you with a plan selection that will meet your requirements!  Send your request to: searchrequest@drummondhouseplans.com and if you place your order before April 30, 2009, you’ll get 20% discount on your plan purchase!

March 2nd, 2009
By Jessica Langlois

You may think that there’s nothing easier than selling pre-designed, ready-to-build stock plans, without any modification or customization?  However, being part of the customer service team, I can guarantee you that our sales and after sales services at www.DrummondHousePlans.com go way beyond selling and shipping house plans!
 
We take great care to meet the needs of our customers, as testifies this letter received by one of our customers (click here).

In our 2009 Drummond House Plans Calendar, we published a beautiful picture of a new house construction that was built by the same customer.  His new construction project is house plan #3418, a very popular home model among our Split-Level and Multi-Level Home Design Collection.

At Drummond House Plans, FLEXIBILITY is one of our privileged values!

February 2nd, 2009
By Marie-France Roger

In these times where good news may sometimes be a rare thing to hear, I would like to take this opportunity to share with you some very exciting news regarding the Drummond House Plans’ customer service team.

Last week, at the International Builder Show  in Las Vegas,  Drummond House Plans was honoured by receiving the Best Customer Service award among all the designers represented by Hanley Wood / House Plan Division.

Drummond House Plans stood out amongst many other very popular & important architectural firms in the US, such as House Plan Gallery, Don Gardner, Sater Designs, Frank Betz Associates, Nelson Design Group, and many others and for this, we are particularly proud!

In this industry where competition is of the utmost importance, top quality house plans, professionalism, efficiency and prompt responses to our publishers & customers, make the difference between winning or losing a sale!

Congratulations to our team for a job well done, I am very proud of us all!

And a big thank you to Hanley-wood for the award & for doing a terrific job at promoting our designs! 

So now, Hanley-wood, how can we get more exposures?  ;-)

January 21st, 2009
By Jessica Langlois

Interesting questions we receive from customers can be of great interest to future homeowners or people who will make additions or renovation to their existing home. 

Here are some answers provided by Drummond House Plans‘ senior home Designer, Denis Chamberland, to questions from a customer wishing to build a garage,  and how to make a great garage construction planning.

Q:  What is the width required for a garage in order to park two intermediate vehicles while still being able to fully open the vehicles’ doors?
By attributing six feet of width for each vehicle and three feet for each of the doors when wide open, we come to 24 feet wide inside the walls.  Considering the three feet in between as being common to both vehicles, we can also say 24 feet width to the exterior walls.

Q:  What is the depth required for these two same vehicles, considering I want to build a workbench in front of them?
In general, the suggested depth is 20 feet but, since you want to add a workbench (two feet deep), I would suggest you go once again with 24 feet in order to give you room to work in front of the vehicles.

Q:  If I want to add a garage door, where should I place it and what width should it be?
When one single door gives access to a garage containing two vehicles, it must be a minimum of 16 feet wide; and here I would suggest two doors rather than just one, in case the mechanism fails; then, you would have the possibility of using the other door.  Here, I recommend two 9 foot wide doors, positioned at 10 feet minimum or 11 feet maximum center to center of the doors.

When considering building such a garage, it becomes very interesting to think of the possibility of integrating storage space in the roof area which can be accessed by pull-down stairs.  This space would then allow you to use the garage area for its intended purpose, to accommodate your vehicles.  The pull-down stairs can be located in a corner, or right in the center of the garage which gives more room to maneuver at the top of the stairs.

www.DrummondHousePlans.com - Garage Plan no.3980

www.DrummondHousePlans.com - Garage Plan no.3980

For great detached garage plans, garage with apartment and VR garage plans, please visit the “detached garage designs” section of our Drummond House Plans website.  Many architectural styles are available for garage designs such as Country style & Craftsman style.  Drummond can also create the perfect Custom Garage Design that will match you homestyle & colors, don’t hesitate to contact our customer service to get more information!

 



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